Refund Policy

We want you to feel confident shopping with Scentito. Because fragrance is personal and opened fragrance products cannot be resold as new, the following return policy applies.

Returns

Eligible products may be returned within 14 days of delivery for a refund if they are:

• Unopened and unused
• In their original packaging
• In their original sealed condition, including any manufacturer wrapping, cellophane, or protective seals

For product integrity and quality-control reasons, fragrances that have been opened, unsealed, sprayed, tested, or used are final sale and cannot be returned or exchanged.

Shipping charges, if any, are non-refundable unless the return is the result of an error by Scentito or the product arrived damaged or defective.

Fragrance Recommendations

Fragrance is personal, and scent preferences and experiences can vary from person to person.

Creators featured on Scentito share their personal fragrance selections, opinions, and recommendations. A creator's recommendation reflects their individual experience with a fragrance and does not guarantee that the fragrance will suit every customer's personal preferences.

Please consider your purchase carefully before opening or unsealing the product. Once a fragrance has been opened or unsealed, it cannot be returned based on scent preference.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or you receive an incorrect item please contact Scentito as soon as possible at care@scentito.com.

Please include your order number and photographs of the product, packaging, and shipping materials when applicable.

We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.

Please do not discard damaged or incorrect products or their packaging until your request has been reviewed.

Return Authorization

Before sending a return, please contact care@scentito.com with your order number and reason for the return.

Returns sent without prior authorization may not be accepted.

Returned products will be inspected upon receipt. Products that have been opened, used, unsealed, altered, or otherwise do not meet the eligibility requirements above may be refused.

Refunds

Once an eligible return has been received and approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Final Sale Items

The following are final sale unless they arrive damaged, defective, or incorrect:

• Opened or unsealed fragrances
• Used or tested fragrances
• Samples and discovery-size products
• Products specifically identified as final sale at the time of purchase

Questions

If you have questions about a return or an order, contact us at care@scentito.com.

• Original outbound shipping and gift wrap charges.
• Return postage, unless the item arrived damaged, defective, or incorrect.
• A $6.95 USD deduction if you use a prepaid return label we provide (US and UK).
• Items returned more than 14 days after the ship date.

Orders can be cancelled for a full refund at any point before they ship. Email care@scentito.com with your order number as soon as possible; we typically dispatch within one business day. Once a parcel is in transit, the return process above applies.

If your order arrives damaged, leaking, or is not what you ordered, email us immediately and keep all packaging materials for five business days. We will send a replacement or issue a full refund including shipping, at your choice, at no cost to you.

Refunds are always issued to the original payment method used at checkout. We cannot refund to a different card, account, or as store credit unless you ask for a gift card instead. Refunds are processed in the original currency of the transaction; any difference caused by exchange-rate movement or bank fees is outside our control.

• We inspect and process returns within 3 business days of receiving them.
• Approved refunds are submitted to our payment processor the same day they are approved.
• Funds usually appear on your statement within 5–10 business days, depending on your bank.
• You receive an email confirmation the moment a refund is issued.

If you return part of a multi-item order, we refund only the returned lines; shipping is not refunded when the rest of the order is kept. For an exchange, return the original item for a refund and place a new order for the size or fragrance you want — this is faster than a swap and locks in current stock.

If you see a charge you don't recognise or believe there has been a billing error, contact us first at care@scentito.com with your order number. We resolve billing issues directly and quickly, which is faster than a bank dispute. You can also look up any order on our order lookup page.

Refund and return requests: care@scentito.com. Please include your order number and, where relevant, photographs of any damage. This policy sits alongside our terms of service and does not affect statutory rights you may have under your local consumer law.